Returns/Replacements/Refunds

When you shop at Luja Designs, we aim to please and hope you are delighted with your purchase every time.

Please choose carefully, we appreciate that you will want to shop with the confidence of knowing you will be completely satisfied.

Where there is a fault or problem with the item, and depending on whether the item needs to be returned to the manufacturer returns, the Manufacturer will determine whether or not the item can be replaced or repaired or whether a refund should be offered.

Goods must be returned in the condition and packaging they were received/purchased in.

Refunds will exclude any delivery costs incurred. All delivery costs will be the responsibility of the purchaser. Goods must also be accompanied with a copy of the receipt/invoice you received upon purchase.

 

Out of Stock Items

We currently have all items listed in stock. However, if for any reason an item you have ordered does become out of stock we will notify you via an email with an approximate delivery date. You can choose to wait for the product or cancel your order for a full refund.

 

Terms and Conditions

By placing an order with Luja Designs you agree to be bound by these terms and conditions. Please check our policies before making subsequent orders as we reserve the right to revise these terms and conditions from time to time.

The terms and conditions above govern the use of www.[company].com.au

Luja Designs is on no way responsible for any loss or financial loss suffered in connection with the use of this website.

 

Privacy Policy

The information collected from customers when ordering is used for billing and administration purposes only. Luja Designs is committed to protecting the privacy of those using our site. Under no circumstances will any personal information be shared with any other parties.

We may use your contact information to let you know about changes to the site, special offers, newsletters and promotions. If you don’t not wish to receive this information please advise us.

Luja Designs is committed to complying with all applicable Australian Privacy Laws.

 

Orders and Payments

Payments can only be via Direct Bank Deposit, Paypal and Credit Card.  An invoice will be issued once payment has been received by Luja Designs.

Once payment has cleared, your items will be dispatched the same day. An email will be sent advising the purchaser of this.

 

Shipping and Delivery

Luja Designs deliver Australia wide.

All items will be posted through Australia Post.

All items shipped at the buyers risk.

Post Parcels will be used in most cases as these are trackable through Australia Post.

Registered/Overnight Post can be arranged at the buyers expense, please email if you require these services and a postal charge will be calculated.

Items should be received within 1-3 business days after dispatch, depending on your location in Australia.

Standard postal charges within Australia are as follows:

$8 flat rate to orders under $150

Orders over $150 are shipped within Australia free.

Once items are dispatched with Australia Post, you will receive an email advising the tracker number and any other relevant information.

International orders, please contact us at info@lujadesigns.com.au for shipping rates.

 

NOTE:

All delivery charges are payable by the purchaser.

No orders will be dispatched on weekends or public holidays.

Please feel free to email us with any queries/questions you may have regarding shipping prior to completing your order.